Last updated: June 5, 2026
Welcome to Your Crisis Guide. These Terms of Service (“Terms”) are an agreement between you and Your Crisis Guide (“we,” “us,” or “our”) that govern your use of yourcrisisguide.com (the “Site”). By using the Site, you agree to these Terms. If you don’t agree, please don’t use the Site.
We’ve written these in plain language. Our goal is simply to help families — these Terms protect both you and this free resource so it can keep helping people.
1. This is information, not professional advice
Your Crisis Guide provides general information about assistance programs, resources, and organizations that may help families facing a medical crisis. It is not medical, legal, financial, or professional advice, and using the Site does not create any professional relationship.
Always consult qualified professionals (doctors, attorneys, financial advisors, benefits counselors) about your specific situation. If you are experiencing a medical emergency, call 911. If you are in crisis or thinking about harming yourself, call or text 988 (the Suicide & Crisis Lifeline) right away.
The Site is not an emergency service, and we do not monitor the Site or messages in real time. Please do not use the Site or our contact form to seek emergency help.
2. About the resource information
We work hard to keep the information on this Site accurate and current. Our team and volunteers review resources, and some show a “last verified” date noting when a volunteer last checked them — this reflects a good-faith effort, not a guarantee. Programs, eligibility rules, phone numbers, websites, and benefits change often and vary by state, so we can’t guarantee that every detail is complete, current, or error-free.
Always confirm details directly with the organization or program before relying on them. The information is provided “as is,” and you use it at your own discretion.
3. Your free account
Some guides require a free account. You must be at least 13 years old to create one. When you create an account, you agree to:
- Provide accurate information
- Keep your password secure and not share your account
- Be responsible for activity under your account
You can close your account at any time. We may suspend or remove accounts that violate these Terms or are used to abuse the Site, and we may change, pause, or discontinue the Site or any feature at any time.
4. Acceptable use
Please use the Site respectfully. You agree not to:
- Use the Site for any unlawful purpose
- Copy, scrape, or harvest content or member data in bulk
- Attempt to break, overload, hack, or interfere with the Site or its security
- Access or try to access another person’s account or restricted areas
- Upload anything harmful (malware, spam) or post false, abusive, harassing, hateful, or misleading content
- Post personal information about other people without their permission
- Misrepresent who you are
5. Contributors
Volunteer contributors who help maintain state resources agree to provide accurate, good-faith information and to follow our review process. Submitted resources are reviewed before publication. When you submit content, you confirm that you have the right to submit it and that it doesn’t infringe anyone else’s rights, and you grant Your Crisis Guide a worldwide, non-exclusive, royalty-free license to use, edit, publish, display, and distribute that content on the Site, with or without attribution. This license continues for content that remains on the Site even after your account ends. We may edit or remove any contribution.
6. Affiliate links and recommended products
Some pages contain affiliate links, including to Amazon. As an Amazon Associate and affiliate partner with other retailers, Your Crisis Guide earns from qualifying purchases — at no additional cost to you. Recommendations reflect products we believe may help families; they are not professional endorsements, and we are not responsible for products sold by third parties. Any purchase is a transaction between you and that retailer, governed by their terms.
7. Donations
Your Crisis Guide is a mission-driven initiative (nonprofit formation in progress); we are not currently recognized as a 501(c)(3) tax-exempt organization. Donations are voluntary, support our work, and are not made in exchange for any goods or services. Because our formal nonprofit and tax-exempt status is still in progress, donations are not currently tax-deductible unless and until we state otherwise. Donations are processed by a third-party donation platform under its own terms, and are final except where a refund is required by law.
8. Intellectual property
The Site’s original content, design, and logo are owned by Your Crisis Guide or used with permission, and are protected by law. You may share links to our pages and use the information for your personal, non-commercial purposes. You may not republish, sell, or redistribute the Site’s content as your own.
9. Copyright concerns (DMCA)
We respect intellectual property rights. If you believe content on the Site infringes your copyright, please contact us through our Contact page and include: (1) a description of the copyrighted work; (2) the location (URL) of the material on our Site; (3) your contact information; (4) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (5) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner’s behalf. We will review and remove infringing material where appropriate, and the person who posted it may respond with a counter-notice.
10. Third-party links
The Site links to many outside websites and organizations. We don’t control them and aren’t responsible for their content, accuracy, products, or practices. Visiting them is at your own risk and subject to their terms.
11. No warranty
The Site is provided “as is” and “as available,” without warranties of any kind, express or implied — including accuracy, reliability, fitness for a particular purpose, or that the Site will be uninterrupted or error-free.
12. Limitation of liability
To the fullest extent allowed by law, Your Crisis Guide and anyone involved in creating or maintaining it will not be liable for any indirect, incidental, or consequential damages, or for any decision you make or action you take based on information from the Site. To the extent any liability is found, our total liability to you will not exceed one hundred U.S. dollars ($100). The Site is a free, good-faith resource. Some jurisdictions don’t allow certain limitations, so some of these may not apply to you.
13. Indemnification
To the extent permitted by law, you agree to hold Your Crisis Guide harmless from claims arising out of your misuse of the Site, your violation of these Terms, or your infringement of someone else’s rights.
14. Changes to these Terms
We may update these Terms from time to time. When we do, we’ll update the “Last updated” date above. By continuing to use the Site after changes, you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Before filing any claim, we ask that you first contact us so we can try to resolve it informally. Any disputes that can’t be resolved that way will be handled by the state or federal courts located in New Jersey.
16. Contact
Questions about these Terms? Reach us through our Contact page at yourcrisisguide.com/contact.